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MyWellSpan users can view physician notes

Thursday, March 27, 2014

New feature helps patients better manage their care

My WellSpanMyWellSpan users can now access notes their physician recorded during their office visit.

The Office Visit Notes feature includes a detailed account of the visit, including physical history, the examination, relevant lab or study findings, and the clinician’s assessment and plan of care.

WellSpan is one of only 16 healthcare organizations in the country to offer the Office Visit Notes feature.

“Making Office Visit Notes available gives patients timelier and easier access to their record, saving patients time and cost incurred by a medical records release process,” said Geoff Nicholson, MD, vice president and chief medical information officer, WellSpan.

“This is an important step for us as an organization, and a significant benefit to the patients.”

Research has shown that by reading notes, patients remember more of what was discussed during visits; feel more in control of their care; are more likely to take medications as prescribed; and can share notes with their caregivers, which helps them stay up-to-date on progress and treatment.

This aids physicians in working with patients to maintain health, improve their management of chronic conditions and promote constructive communication and engagement.

MyWellSpan features
  • View general lab results
  • Receive proxy access to records for children 12 and under
  • Request prescription refills at any WellSpan Pharmacy
  • View immunizations, conditions and allergies
  • View inpatient and emergency department discharge instructions
  • Send secure messages to participating WellSpan Medical Group practices
  • View pathology and microbiology reports, such as biopsies, strep cultures and PAP tests; many are available within 48 hours
  • View imaging reports in real-time
  • Schedule or cancel appointments with specific physicians
  • View upcoming scheduled appointments
  • Pre-register for an upcoming test, procedure or inpatient stay
  • View notes of their physician visit
  • Receive notification of new lab results

Pat Wallace, director of e-Health, said, “Continuous improvements and new features are keys to making MyWellSpan an effective tool for patients. WellSpan is committed to making the patient record transparent, and Office Visit Notes is a major step forward.”

Other recent MyWellSpan enhancements include:

  • Imaging studies in real-time. Imaging results are available to the patient as they are finalized by radiology.
  • Notification of new lab results. Patients receive notification via secure message, informing them when they have a final lab result available. An email advises the patient to logon to MyWellSpan to view the information.

With Office Visit Notes, previously released labs and a subset of hospital notes, patients will have near-complete access to their record when they need it, according to Nicholson.

“MyWellSpan is truly innovating care delivery and patient engagement, which are both critical to our ability to provide care to populations made up of individuals who spend more of their time out of physical contact with us,” said Nicholson.

For more information about MyWellSpan, a list of participating WellSpan locations, or to self-enroll, go to www.mywellspan.org, or call MyWellSpan Customer Service at 1-866-638-1842.

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This search will provide you with WellSpan Medical Group and Northern Lancaster County (Ephrata) Medical Group primary care physicians and specialists. If we don’t have a WellSpan Medical Group physician to meet your criteria, the search will expand to include community physicians who partner with WellSpan Medical Group physicians through the WellSpan Provider Network or provide care to patients on the Medical Staffs of WellSpan’s Hospitals.


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Use your MyWellSpan patient portal any time to view available appointments, and pick the date and time that best suits your schedule.

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If you don't have a WellSpan primary care provider and would like to schedule a new patient appointment with a provider who is accepting patients, just log into your MyWellSpan account, and go to the Appointment Center section. As you progress through the scheduling process, you will be able to see the offices that are accepting new patients in relation to your zip code. If you are not enrolled in MyWellSpan, go to https://my.wellspan.org, call 1-866-638-1842 or speak with a member of the staff at a participating facility to sign up. New patient scheduling not available at all practices/programs.

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If you already have a relationship with a WellSpan practice, simply log into your account, and go to the Appointment Center section. As you progress through the scheduling process, you will be able to schedule an appointment with any provider or practice that already counts you as a patient. Online scheduling varies by practice/program.