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MyWellSpan helps patients participate in their care

Tuesday, July 08, 2014

Portal is accessible 24 hours a day, 7 days a week

Morrie Hooper uses MyWellSpan to access his lab results
Morrie Hooper, a retired California pharmacist and patient at Apple Hill Internal Medicine, uses MyWellSpan to access his lab results, check his medication list and make appointments.

So far 65,000 patients have enrolled in MyWellSpan, the secure online portal for scheduling appointments, viewing lab results and more.

The reaction to MyWellSpan has been typical of many online services: slow, gradual acceptance, until one day people wonder how they ever got along without it.

Morrie Hooper, a retired California pharmacist, originally shrugged at the idea of creating an account.

“I really had no particular interest in using it,” he said.

Then Hooper felt a twinge of guilt. As a volunteer in WellSpan’s Patient Partner Program, he offers feedback on the patient experience. How could he give good advice if he didn’t try all available services?

“Because I was a patient partner, I decided to go ahead and sign up,” he said. “I found it very straightforward and easy to use. It was nice knowing the information was there if you wanted it.”

Brian Pollak, MD, of Apple Hill Internal Medicine said he’s noticed a difference in his patients who are MyWellSpan users.

“In the paper era, we always talked about patients not being engaged in their health care,” Pollak said. “Now we’re giving them the tools to be engaged.”

Hooper began to appreciate the portal’s benefits.

Before transferring to Apple Hill Internal Medicine two years ago, he acquired a copy of his medical records. He assumed the thick stack of notes from various providers would be accurate.

“I just started perusing it, and was amazed at the number of mistakes. Nothing critical, just little mistakes that I didn’t feel comfortable with,” he recalled.

“Now with MyWellSpan, I can make sure my medication list is correct, and the notes from my last visit are accurate.”

Recently, he spotted a duplication error for one of his prescriptions. He sent a quick message, and soon had a reply that it was corrected.

Pollak said secure messaging is one of the portal’s best features.

“All the messages that come in to us would’ve been phone calls anyway,” he noted. “A message is easier to handle from an office workflow perspective, and now everything is documented in the patient’s own words.”

Today, Hooper logs in to make appointments and check his lab results. He likes the ability to access the portal anytime, even when he’s traveling.

“It makes you more interested in what’s going on with your own health care,” he said. “You become more of a participant rather than just an observer.”

MyWellSpan features and how to enroll

WellSpan has made managing one’s health as easy as possible by developing MyWellSpan, an online system that gives patients access to their information and provides communication tools that work for their schedule.

MyWellSpan features for most registered users include:

  • Read office visit notes
  • Online scheduling with WellSpan Medical Group primary care practices
  • View general lab results (most results are available within 24 hours)
  • View medications and dosage instructions
  • Send secure messages to WellSpan Medical Group practices
  • View imaging reports
  • Proxy is available for children 17 years old and under
  • View pathology and microbiology reports, such as biopsies, strep cultures and PAP tests; many are available within 48 hours
  • Request prescription refills at a WellSpan pharmacy
  • See upcoming WellSpan Medical Group appointments
  • View conditions, immunizations and allergies
  • View inpatient and emergency department discharge instructions
  • Ask non-urgent questions to a WellSpan Medical Group physician
  • Submit a pre-registration for an upcoming test, procedure or inpatient stay
  • Access most MyWellSpan content with
    the WellSpan Mobile App

Three easy ways to enroll in MyWellSpan

  • Register online by logging into www.mywellspan.org. The process is fast and takes only a couple minutes from start to finish. To protect your health information, you will be asked a few security questions to confirm your identity.
  • Register via phone. Contact MyWellSpan Customer Support at (866) 638-1842. Customer Support is available toll-free weekdays from 8 a.m. to 4:30 p.m.
  • Register in person. Visit any WellSpan Lab Services location or a participating WellSpan Medical Group office to complete a paper application.

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Schedule Your Next Appointment Online with MyWellSpan

Use your MyWellSpan patient portal any time to view available appointments, and pick the date and time that best suits your schedule.

Go to MyWellSpan

New to this practice?

If you don't have a WellSpan primary care provider and would like to schedule a new patient appointment with a provider who is accepting patients, just log into your MyWellSpan account, and go to the Appointment Center section. As you progress through the scheduling process, you will be able to see the offices that are accepting new patients in relation to your zip code. If you are not enrolled in MyWellSpan, go to https://my.wellspan.org, call 1-866-638-1842 or speak with a member of the staff at a participating facility to sign up. New patient scheduling not available at all practices/programs.

Already a patient at this practice?

If you already have a relationship with a WellSpan practice, simply log into your account, and go to the Appointment Center section. As you progress through the scheduling process, you will be able to schedule an appointment with any provider or practice that already counts you as a patient. Online scheduling varies by practice/program.