WellSpan York Hospital Completes $50 Million Emergency Department Renovation
New, state-of-the-art facility offers the highest level of advanced emergency care in York County
On April 17, 2017, WellSpan York Hospital announced the completion of its Emergency Department renovation, marking the end of a multiyear, $50 million project aimed at enhancing lifesaving treatment for the most serious injuries and complex conditions.
“Our emergency department renovation was a project 10 years in the making,” said Keith Noll, senior vice president, WellSpan Health and president, WellSpan York Hospital. “Our region’s sickest patients choose us knowing that they will receive the highest level of care by the best clinicians. This new, state-of-the-art facility will enhance this lifesaving level of care.”
The project’s final phase included the completion of the department’s expanded Emergency Transitional Care Unit (ETCU), which features 22 private rooms, with six dedicated to chest pain observation and a SAFE (Sexual Assault Forensic Exam) Suite. Nurses provide specialized care for patients who are victims of sexual assault and physical abuse.
Construction on the 54,000-square-foot project began in the summer of 2014, part of WellSpan York Hospital’s ongoing commitment to serve the community as a regional destination for advanced specialty care. The completed project doubles the Emergency Department’s annual patient capacity, which will allow staff to treat more patients.
Many generous donors contributed to the project, including the York Hospital Auxiliary with its $1 million pledge to support the Emergency Department Behavioral Health Unit and Northwest Savings Bank’s $15,000 donation to the department’s dedicated pediatric rooms.
WellSpan York Hospital Emergency Department Renovation Highlights:
Patients experience the right level of care, in the right place and at the right time.
- Patient-centered design. Prior to groundbreaking, the hospital in 2013 constructed a mock, cardboard Emergency Department in a West Manchester Township warehouse to simulate scenarios and workflows. Staff members shared feedback on more than 1,400 items, which were documented and incorporated in the overall design of the facility.
- New entrance, waiting areas, “Rapid Unit” for treating patients with less severe conditions more efficiently, private patient care rooms, specialty suites and specially equipped pediatric rooms. Opened April 2016.
- Expanded Emergency Transitional Care Unit (ETCU), which features 22 private rooms, with six dedicated to chest pain observation. Opened April 2017.
- A larger, state-of-the-art helipad, which measures 7,200 square feet – 3,000 square feet larger than the hospital’s old helipad. This allows for larger helicopters with more patient capacity to transport patients to the hospital’s Level 1 Regional Trauma Center campus for lifesaving treatment. The helipad also features an automatic snowmelt system. Opened February 2015.
- Three pediatric rooms equipped with warming lights, pediatric-sized resuscitation equipment and special monitors. Opened April 2016.
- An enhanced SAFE (Sexual Assault Forensic Exam) Suite, which includes a private room with exam capabilities. Opened April 2017.
- Dedicated Behavioral Health Suite, featuring six individual rooms, two quiet rooms and two interview rooms designed for those needing observation or those being evaluated and awaiting admission to WellSpan York Hospital’s behavioral health unit or another facility. The suite includes the Crisis Intervention Center and features a calm and quiet environment to help reduce patient anxiety while they await placement in an inpatient bed for ongoing treatment. Opened September 2016.
WellSpan York Hospital's Level 1 Regional Resource Trauma Center has been accredited by the Pennsylvania Trauma Systems Foundation and is the only accredited Level 1 trauma center in Adams, Franklin, York, Lancaster and Lebanon counties.
WellSpan York Hospital is the third WellSpan hospital to renovate its emergency department in the past five years. WellSpan Gettysburg Hospital’s new emergency department opened in 2012 and Ephrata Community Hospital’s new emergency department opened in 2013. WellSpan Good Samaritan Hospital was the first to overhaul its emergency department in 2004.
9/30/16: Behavioral Health Suite Opens
WellSpan York Hospital today opened its new Emergency Department Behavioral Health Suite, marking the completion of the latest phase of the hospital’s multiyear, $50 million renovation of its emergency department.
The new behavioral health unit consists of six individual rooms, two quiet rooms and two interview rooms, which are designed for those needing observation or those being evaluated and awaiting admission to WellSpan York Hospital’s behavioral health unit or another facility.
“We know that behavioral health continues to be a significant and growing community health need across York County,” said Keith Noll, senior vice president, WellSpan Health and president, WellSpan York Hospital. “Our goal with this suite is to provide a high level of specialized care to our behavioral health patients in a safe, private and caring environment.”
He noted that the suite, located within the hospital’s emergency department, includes the Crisis Intervention Center and features a calm and quiet environment to help reduce patient anxiety while they await placement in an inpatient bed for ongoing treatment.
WellSpan York Hospital’s Emergency Department treats approximately 400 behavioral health patients a month. About half of those patients, generally, are admitted to the hospital for further treatment and care.
Phil Hess, senior vice president of WellSpan, and president of Philhaven, noted that the behavioral health suite reflects WellSpan’s continued commitment to behavioral health. Philhaven, one of the nation’s largest mental and behavioral health providers, joined WellSpan on Jan. 1.
“Whether it’s the emergency department suite, or our continued efforts to coordinate mental and physical health in physician offices, or our work to recruit the best and brightest behavioral health professionals – WellSpan is committed to providing comprehensive and integrated resources to meet the behavioral health needs of our patients and our communities,” Hess said.
The York Hospital Auxiliary recognized the need for an expanded, dedicated behavioral health care area in the emergency department and pledged $1 million to the project.
“We made our pledge to this project knowing there was a vital need to support behavioral health in our community,” said Alyson Bucks, president, York Hospital Auxiliary. “We are honored to have contributed to the future health care of our community members in such an important way.”
Work will continue on the final phase of WellSpan York Hospital’s emergency department renovation, including the expanded Emergency Transitional Care Unit (ETCU), which will feature 22 private rooms, with six dedicated to chest pain observation; the SAFE (Sexual Assault Forensic Exam Suite), which will be a private room with exam capabilities. The renovation project is scheduled for completion in early 2017.
4/6/16: Latest Phase of WellSpan York Hospital Emergency Department Renovation Opens
As work continues on WellSpan York Hospital’s $50 million emergency department renovation, patients and visitors this week will see a new emergency entrance and redesigned patient care areas aimed at providing more efficient care.
The hospital will open the renovated entrance and new patient care areas on Wednesday, April 6. Construction on the 53,000-square foot project began in the summer of 2014 and will be completed in early 2017.
“When we started this project 18 months ago, we had a vision for a new, modern emergency department that would make us more efficient but would also improve the overall experience for our patients and their families,” said Keith Noll, senior vice president, WellSpan Health, and president of WellSpan York Hospital. “With the opening of this latest phase, that vision is starting to take shape.”
Noll said the goal of the emergency department renovation is to provide patients with a regional destination for advanced care in a state-of-the-art facility designed for faster treatment and exceptional service. The latest phase opening on Wednesday includes the following features:
- New entrance where patients and families are immediately greeted by a nurse who provides a quick assessment and refers patients to the most appropriate area for care
- New “Rapid Unit” for treating patients with less severe conditions more efficiently
- Private patient care rooms, aimed at eliminating the practice of treating patients in emergency department hallways and corridors
- Spacious and comfortable waiting areas
- Private consultation rooms to discuss lab and imaging results
- Specialty suites dedicated to dental, eye and orthopedic needs
- Spacious resuscitation rooms with updated equipment
- Specially equipped, dedicated pediatric rooms
The next phase in the project includes an area dedicated to behavioral health needs, including private rooms to promote a safe and healing environment. The behavioral health area of the emergency department is scheduled to open in late summer or early fall.
In addition, work will continue on an expanded Emergency Transitional Care Unit (ETCU), which will feature 22 private rooms, including six dedicated to chest pain observation. Noll explained that the emergency department – including the Rapid Unit – will not reach peak efficiency until the full project has been completed in early 2017.
“The hospital’s emergency department cares for nearly 82,000 patients per year in a facility that was previously designed to treat around 45,000. With process improvements, enhanced work flows and a new facility design, patients will experience less waiting and timelier care,” Noll said.
10/30/15: Aerial Photos of Exterior and Main Drive
7/8/15: Access Changes to Hospital Campus
Upcoming changes to the WellSpan York Hospital campus effective Wednesday, July 8, 2015:
- The South George Street entrance (West Drive) to the WellSpan York Hospital Emergency Department and south end of the campus will reopen
- Tower Drive (located behind the Patient Care Tower) will reopen to traffic. The Tower patient pick-up/drop-off area will be accessible by Tower Drive as well as access to the front parking lots
- South Drive will be open from Irving Road to connect to West Drive to South George Street
- Valet parking will be available to patients coming to the Emergency Department, 24/7
- Emergency Department parking for family will be provided in south parking lot 6; directional signs are posted
- Due to work being done at the Emergency Department entrance, please enter as directed by signage.
2/27/15: New Helipad Opens
WellSpan York Hospital officially opened its new, state-of-the-art helipad as part of the hospital’s ongoing $50 million overhaul of its emergency department.
Last year, WellSpan York Hospital, which is a Level 1 Regional Resource Trauma Center, received 190 trauma patients via helicopter and treated more than 2,000 trauma patients. It is the only Level 1 Regional Resource Trauma Center in York, Adams, Lancaster and Franklin counties.
11/26/14: Helipad Construction Photos
Construction on the new helipad was well underway in early November. The new pad straddles South Drive, which will make room for more ambulance and emergency parking.
8/7/14: Groundbreaking Ceremony
WellSpan York Hospital held a groundbreaking for its new emergency department on Thursday, Aug. 7.
WellSpan staff members, board members and community leaders were on hand for the groundbreaking.
Construction has begun on the project which will provide patients with a private, patient-centered care experience.
The hospital’s current emergency department cares for nearly 78,000 patients per year in a facility designed to treat around 50,000.
The emergency department will continue to care for patients seven days a week, 24 hours a day during the renovation and construction.
Once the approximate 46,000-square foot project is completed in 2017, patients will experience less waiting time and more timely care, thanks to a larger facility and more efficient processes.
Participating in the WellSpan York Hospital emergency department groundbreaking, from left to right, are David Vega, MD, emergency department physician and chairman; Jolene Biesecker, president, York Hospital Auxiliary; Jeffrey Lobach, vice chairman, York Health Foundation board of directors; Keith Noll, president, WellSpan York Hospital and senior vice president, WellSpan; Dan Waltersdorff, president, WellSpan York Hospital board of directors; and Rick Seitz, president, Alexander Builders.
Special features of the hospital’s new emergency department will include:
- Private patient care environment
- Fully dedicated treatment area for patients with minor injuries and illnesses
- Dedicated patient treatment areas for pediatric, cardiovascular, orthopedic and behavioral health patients
- Multiple work pods for staff and providers, hospitalists and specialists for clinical staff efficiency
- Improved patient support facilities
- Improved presence of financial counselor, registration and checkout areas for patients
- Patient/visitor amenities
- Pediatric waiting area
Efforts of the York Health Foundation will play a significant role in providing funding resources for specific areas of the project.
To date, the foundation has raised $1.7 million toward its $3 million goal. Emergency department physicians have raised $47,000 in memory of Dr. Noelle Rotondo.
8/4/14: Construction Begins
Starting Monday, Aug. 4, 2014, there will be significant changes happening on the WellSpan York Hospital campus, as a result of the Emergency Department renovation project.
These changes will primarily impact employee shuttle and parking access, as well as patient and family access to and from the Emergency Department. Please review the photo below which shows the areas affected by the current phase of construction (shaded in red). These changes are expected to last through September 2014.
** The WellSpan York Hospital Emergency Department will remain OPEN at all times during construction. **
Construction will effect the following roads, entrances and parking areas:
- West Drive: One lane between 7 a.m.-5 p.m.
- Tower Drive: Closed
- Receiving Dock-PCT: Open with restrictions
- Patient Pick-up/Drop-off:
- Main Drive to Parking
- Garage to Level 2
- Ambulance Canopy: Open for emergencies
- Transport ambulances to North Entrance
- Helipad: Open
- Staff Parking:
- South lots
- Drive behind lot 5: Closed
- Lot entrance at lot 8
- ED Guest Parking: Open
- Irving Road: Open with increased traffic
- Routine ambulance transports: Use South Entrance to the North Entrance off the Main Drive.
- Patient discharges: Use the Terrace Entrance.
- Patient pick-ups/drop-offs/pharmacy visits: Use Terrace Level Entrance of the Patient Care Tower.
- Outpatient pick-ups/drop-offs: Follow temporary signs for appropriate entrances & departments.