Patient and Family Advisory Councils

Become a Patient or Family Advisor for WellSpan

At WellSpan Health, we value the opinions of our patients and their family members.  In fact, we rely on their involvement to improve the care and service that we provide.

Patient and Family Advisors are volunteers who work together with staff and physicians to improve care and services at WellSpan.  This could be a couple of  patients who participate on a process improvement team or 12 patients and family members serving on an advisory council.  It can be an initiative that brings patients and families together once or a series of meetings over several years.  It can be an informal lunch or coffee klatch on a unit or in a practice where experiences are shared or it can be a formal council that reviews policies and program development.  No matter what the approach, valuing the patient and family input can provide us with a better understanding of how to achieve an exceptional patient experience.

Ideal candidates will:

  • Be 18 years or older
  • Have an interest in improving the experience of care for others
  • Have a positive approach and ability to share and see different points of view
  • Be willing to share their personal experiences
  • Have good communication skills-ability to listen and articulate ideas well 
  • Be able to collaborate with diverse individuals-cultural, racial, ethnic
  • Be willing to sign a confidentiality agreement
  • Have time available to attend meetings

Benefits:

  • Gain a better understanding of a health care system
  • Become an influencer of positive change
  • Become more educated and aware of health care needs
  • Learn how to actively participate in your personal care
  • Learn to be health care advocates for family and friends
  • Access to CPR classes, Employee Recreation Activities, Flu Shots, First Capital Credit Union, YH Medical Library
  • Discounts at WellSpan Pharmacies, WellSpan Spa, WellSpan Center for Mind Body Health

WellSpan currently sponsors Patient and Family Advisory Councils in the following areas:

 

  • Cardiovascular Patient and Family Advisory Council

    The Cardiovascular Patient and Family Advisory Council is a group of patients and families working together with hospital staff to improve the care and services at WellSpan Health. 

    The group consists of 12 patient and family members that have received care within our service line over the last year.  A vision, mission and purpose were developed by the council and are currently supported by written Guiding Principles.  The group elects officers, a president, vice president, and secretary and upon consensus of the group determined to meet monthly for one and a half hours.  A monthly agenda is created and communication is disseminated electronically in the form of meeting minutes.  

    Our vision for the York Hospital CVSL Patient and Family Advisory Council is to provide services in health care that exceed the expectations of the patient and family members we serve, each and every time for each and every patient.  The mission of the council is to provide a forum for Cardiovascular Services to represent and support patient and family member's perspectives and feedback in the coordination and delivery of cardiovascular health care. 

    Our purpose is guided by recognizing that patient and family involvement and expertise are integral to providing responsive care and to designing a delivery system that is responsive, patient-centered, and cost-effective.  Our objectives are to look for opportunities for continuous improvement in quality of care and to be the preferred choice for patients in need of our services.  As a result of a growing awareness, providers and families are collaborating in new ways.  Collaboration among patients, families, and professionals at all levels of care is essential to the practice of patient and family-centered care.  Our council provides a unique and effective mechanism for receiving and responding to consumer input. 

    If interested, please complete the information below to receive an application or call the Cardiovascular Administrative office at 717-851-4666.  We look forward to hearing from you.

  • WellSpan York Hospital Imaging Patient Advisory Council

    Many members of the community utilize imaging services for a variety of diagnostic and therapeutic procedures. Because patients do not typically have an ongoing relationship with imaging providers, as they do with their other caregivers, the Imaging council focuses more on patient experience.

    Founded in September 2012, the WellSpan York Hospital Imaging Patient Advisory Council consists of 10 community members and five members of the WellSpan York Hospital Imaging management team. The council meets for 90 minutes each month, and the agenda can range from a guest speaker on a hospital program to the development or refinement of patient education materials. Each meeting generates minutes, and council milestones are documented.

    The work of this group leads to:

    • Services that respond more effectively to our patients’ and their family members’ needs and priorities
    • A stronger competitive position in the market
    • Increased understanding and collaboration between patients, family and staff
    • Wiser use of health care resources
    • Exceeding the expectations of our consumers through outstanding service each and every time they receive care
    • Physician attendance and collaboration
    • Measuring progress through survey results and patient satisfaction

     

    If you have used WellSpan York Hospital Imaging services at any of our nine locations and would like to be a part of an active, energetic team, please call (717) 812-3817 for more information.

  • WellSpan Pediatric Medicine Patient Partner

    We are looking for parents of WellSpan Pediatric Medicine patients to improve the experience and quality of healthcare for your children.

    Throughout this journey, you will be able to:

    • Share ideas and experiences in productive ways
    • Collaborate on solutions in a team environment
    • Develop relationships within WellSpan Health and become an advocate for your children’s healthcare
    • Become a more educated and informed health care consumer

Advisory Council Application Request Form

 
 
 
 
 
 
 

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About the provider search

This search will provide you with WellSpan Medical Group and Northern Lancaster County (Ephrata) Medical Group primary care physicians and specialists. If we don’t have a WellSpan Medical Group physician to meet your criteria, the search will expand to include community physicians who partner with WellSpan Medical Group physicians through the WellSpan Provider Network or provide care to patients on the Medical Staffs of WellSpan’s Hospitals.

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