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Patient Guide

Patient Guide

Billing & Insurance

Insurance coverage varies greatly from plan to plan. Patients should familiarize themselves with the terms of their insurance coverage. This will help you to understand our billing procedures and charges.

Pay Your Bill Online:

WellSpan services primarily in York & Adams Counties
(account numbers starting with 02 through 09)

WellSpan services primarily in Lancaster County
(account numbers starting with an F or H)


Have a billing question?

For assistance with any billing questions, concerns or payments, please direct your inquiry to the facility where the services were rendered.

*Note:  Your hospital bill does not include charges from your attending physician, surgeon, anesthesiologist, radiologist or cardiologist or other physicians who may treat you during your hospital stay. Physicians establish their fees independently and decide whether or not to participate in programs such as Medicare, Medicaid, Blue Shield and HMOs/PPOs. If you have any questions regarding physicians' fees or their participation in insurance, state or federal programs, you should discuss them with your physician.


Have a question about the Affordable Care Act?

Transforming Health and WellSpan Health are pleased to offer Getting Covered: The Affordable Care Act in PA. This multimedia guide is designed to help users assess healthcare needs before shopping and simplify the process of purchasing insurance through Pennsylvania’s health insurance marketplace. This comprehensive tool is the first of its kind in Pennsylvania.

Getting Covered features video, audio, calculators and other tools such as a glossary of insurance terms, expert Q&A's, and personal stories about searching for insurance.  Getting Covered users can tailor this unique tool to fit their own specific needs based on their current situation. Users are able to do research by identifying which category best fits them – young adult, senior, family, and small business. Then, they are able to dive more deeply and garner information that is relevant to their circumstance in order to further simplify the process.

Transforming Health is a broad-based, multimedia project, with the goal of presenting information on the policy and personal health choices we face in today’s health system. By taking a closer look at health care, its quality and its costs, and the importance of maintaining health in the first place, through individual and collective action, we’ll all be better prepared to face the rapidly approaching future of health in America and in Central Pennsylvania. Transforming Health is an educational partnership of WITF, lead partner WellSpan Health, and PinnacleHealth.


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About the provider search

This search will provide you with WellSpan Medical Group and Northern Lancaster County (Ephrata) Medical Group primary care physicians and specialists. If we don’t have a WellSpan Medical Group physician to meet your criteria, the search will expand to include community physicians who partner with WellSpan Medical Group physicians through the WellSpan Provider Network or provide care to patients on the Medical Staffs of WellSpan’s Hospitals.

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