Anyone 18 years or older can create a MyWellSpan account.

There are several ways to register for your MyWellSpan account:

• Online — You can sign up without a link or code at MyWellSpan.org any time.
• Before an office visit — You may receive a text or email with a link to create your account.
• During an office visit — Office staff may sign you up directly while you're at the front desk or in the exam room by sending you a text or email with a link to create your account.
• After a visit — You may receive a MyWellSpan activation code on your After Visit Summary or on a billing statement.

If you already have an activation code, follow the steps below to create your account:

• From the MyWellSpan login page, click the Sign Up Now button.
• Enter your activation code and other personal verification items, such as the last four digits of your social security number and your date of birth.
• On the next page, choose your:
  • MyWellSpan username — This should be something that others wouldn't be likely to guess but easy for you to remember. It cannot be changed at any time.
  • Password — This should be a unique combination of numbers and letters, using both uppercase and lowercase letters. Your password must be six to 32 characters and must be different from your MyWellSpan username. Choose a password that you don't use for other websites.

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it.

If you lost your code, let it expire or didn’t receive it, you can request another one at your next office appointment or call MyWellSpan Customer Support at 866-638-1842. We’ll verify your information and send you a new code.

MyWellSpan on the WellSpan mobile app offers the same features as the desktop version, including secure messaging, appointment scheduling, test results and visit notes.

To get started:

• On your mobile device, visit the Apple App Store for iOS or the Google Play Store for Android to download the WellSpan app.
• Once you have the app, open it and click on MyWellSpan.
• Log in using your MyWellSpan username and password (or sign up for your MyWellSpan account).

Stay connected and more involved in your care during your hospital stay with MyWellSpan Bedside. All you need is a MyWellSpan account and the WellSpan app on your mobile device.

When you’re admitted to the hospital and open MyWellSpan on the WellSpan mobile app, you’ll see the following information:

• Schedule — See your schedule for the day, including previous and upcoming events.
• Treatment team — Get to know your WellSpan care team members.
• My health — Find up-to-date health information.

Take a minute to watch MyWellSpan mobile and MyWellSpan Bedside in action with this video.

No. Due to the sensitive nature of medical information, each person must have their own MyWellSpan account.

However, once you each have a MyWellSpan account, you can use the invited proxy feature to share your health information with each other. Please visit the Sharing Hub in your portal to learn more.

Go to the MyWellSpan login screen and click the Forgot Username? or Forgot Password? link for assistance.

Two-factor verification provides an additional layer of security for your MyWellSpan account. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyWellSpan, in addition to using your username and password.

To turn on this feature, go to Your Menu > Account Settings > Security Settings and click Turn on Two-Step Verification.

If your code was sent via text, try texting START to 57553. Make sure you haven’t blocked the contact number 57553.

If your code was sent via email, try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code.

If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead.

If none of your accounts received the email, it could be that we don't have an email address on file.

If you’re still unable to receive a two-step verification code, call MyWellSpan Customer Support at 866-638-1842.

Call MyWellSpan Customer Support at 866-638-1842 for assistance.

We aim to protect your privacy and information. If you remain idle for 10 minutes or more while logged in to MyWellSpan, you’ll be automatically logged out.

We recommend that you log out of MyWellSpan if you need to leave your computer for even a short period of time.

MyWellSpan can send you a notification by email or text message when there is new information available in your MyWellSpan account.

To update your notification settings, go to Your Menu > Account Settings > Communication Preferences. You can specify your preferences for different types of notifications, including new messages, test results, billing statements and letters, prescriptions and appointment updates.

On the Personal Information page in MyWellSpan, you can update your address, phone number, email address, preferred name and other personal details at any time so that your doctors always have the most up-to-date information in your record.

To make a request to change your legal name, please call MyWellSpan Customer Support at 866-638-1842.

If you've been seen at another health care organization, you might be able to view information from that medical record right in MyWellSpan.

You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

• allergies
• care team
• health issues
• medications
• messages
• test results
• visits

To view this information, you must link your accounts. Check out our video tutorial on how to do this.

You can request that we deactivate your account on the Security Settings page in MyWellSpan or by contacting MyWellSpan Customer Support at 866-638-1842.

You can schedule an appointment with your primary care doctor for a new illness, injury, or medical concern; annual physical; follow-up visit or hospital follow up.

Most specialty practices offer the ability to schedule follow-up visits (although some do not). You can also schedule vaccines, nurse appointments and screening mammograms via MyWellSpan.

You can also use MyWellSpan to find a new doctor and schedule a new patient appointment. (If you don’t see any appointments offered for a new doctor or need more help, use the Get Care page on our website or call our HealthSource referral line at 800-840-5905.)

If you have an established relationship with a WellSpan doctor, you may be able to schedule a visit on MyWellSpan.

Go to Your Menu > Schedule an Appointment and follow the prompts to select your provider, visit type, date and time. This video helps walk you through the process.

To schedule an appointment with your primary care doctor, you must have had a visit with that doctor within the past three years. If you haven’t been seen within the past three years, you’ll need to call the office and schedule a visit as a new patient.

To schedule an appointment with your specialty doctor, you must have had a visit within the past three years. If too much time has passed or you’re trying to schedule an appointment type that this doctor doesn’t offer in MyWellSpan, you’ll need to call the office to schedule.

If your doctor is no longer with WellSpan or has changed locations, you may not see any scheduling options. In this case, you’ll need to call the office to schedule.

You may be able to reschedule or cancel an upcoming appointment through MyWellSpan. Go to Your Menu > Visits > Upcoming Visits, select the appointment you want to change, choose Reschedule or Cancel and follow the prompts.

If you’re not given the option to reschedule or cancel, it may be too close to the appointment time. In this case, call the office.

To see a list of your upcoming or past appointments, go to Your Menu > Health Record > Visits and select Upcoming Appointments or Past Appointments.

Our eCheck-in feature lets you complete the check-in process from home with MyWellSpan, saving you time when you arrive at the office.

You can pay visit copays, verify your demographic and insurance information (every 60 days), verify your medications and allergies (every 30 days), respond to questionnaires including patient history (twice a year per specialty) and electronically sign documents. 

Watch this video for more on the eCheck-in feature.

• Office visits — eCheck-in is available seven days before your appointment. Additional registration information may be needed when you arrive at the office.
• Outpatient testing — eCheck-in is available 14 days before your appointment. If you don’t eCheck-in, or if we need additional information, you may receive a call to register. You can call 800-664-4695 with any registration questions.
• Surgery — If we need additional information to complete your registration, we’ll send you an eCheck-in questionnaire within 14 days of your surgery. You can call 800-664-4695 for any registration questions.
• Behavioral Health — eCheck-in is available on the day of the appointment.

Our Appointment Arrival feature lets you notify the office that you have arrived at your appointment.

The I'm here button appears 20 minutes before your appointment time. You can find it on the upcoming visit card on the home page and the appointment list as well as the appointment details page.

Once you’ve notified us you are here, you’ll be prompted to complete eCheck-in, directed to the front desk or advised to have a seat until our staff announces your name.

Watch this video for more on the Appointment Arrival feature.

Yes, many WellSpan doctors do video visits through MyWellSpan.

Meeting with your doctor by video visit is a convenient way to get the same quality medical care without visiting the office in person. Instead, you’ll use a live video/audio connection from your smartphone, tablet or computer.

Your doctor can diagnose and treat many common conditions and prescribe medications if necessary.

Go to Your Menu > Schedule an Appointment and select the provider or office. Under Choose the Reason for Visit, you’ll see the option to select a video visit if offered.

For video visit support, call MyWellSpan Customer Support at 866-638-1842.

Not all illnesses need a face-to-face visit. For some less-complex conditions, you can use MyWellSpan to answer a questionnaire about your symptoms and even attach a picture if needed.

We can diagnose and write a prescription if necessary, or let you know if you need to be seen in person.

You can start an E-Visit any time of day or night — we’ll get back to you within one business day. For more about E-Visits, watch this video.

To start an E-Visit, go to Your Menu > Find Care > Start an E-Visit.

You should not schedule visits for someone else using your own MyWellSpan account.

But you can gain access to your loved one’s health record, including the ability to schedule appointments, by requesting proxy access in MyWellSpan. 

You can send a message with a non-urgent medical question to any WellSpan doctor you have an established relationship with. This means that you have had a recent visit or have an upcoming visit scheduled with that doctor.

You can always send a secure message to your primary care doctor, regardless of how long it has been since you had an appointment.

But if you want to contact a specialty care doctor you have not seen in the past year or a different primary care doctor you have not seen in the past five years, you’ll need to call their office.

Secure messages often get a reply within a few hours. However, if you do not hear back within two business days, please call the doctor’s office.

Note: Secure messaging should not be used for emergency situations. If it’s an emergency, call 911 immediately.

You can read any messages sent by your doctor (or other office staff) by going to Your Menu > Communication > Message Center.

Click the message you want to read. From here, you can reply to the message or delete it.

The allowed file types are:

• GIF
• PNG
• TIFF or TIF
• BMP
• PDF
• JPEG or JPG
• MOV
• AVI
• MPEG or MPG
• MP4
• WMV
• 3GP

The maximum file size is 20,000 KB for images and PDFs, and 60,000 KB for videos. You can send up to six files at a time. 

Secure messages will be directed first to, and viewable by, staff team members within your doctor's office. Staff may also respond to your message.

Information provided in your message will become part of your medical record.

You shouldn’t send a secure message for someone else using your own MyWellSpan account.

If you want to message your child’s or loved one’s doctor, you can do that by requesting proxy access to their account in MyWellSpan.

As a parent or legal guardian, you may request proxy access for your minor child’s (age 17 and under) health information. Stepparents and grandparents aren’t eligible for proxy access unless there is legal documentation to support the request.

You can request child proxy access by going to Your Menu > Sharing > Manage Family Access (Proxy) and completing the child proxy request form.

The video Access Your Child’s Health Information via MyWellSpan shows you how to do this (ver en Español).

Child proxy access expires when the child turns 18, at which point the newly adult patient would need to create their own MyWellSpan account. At that point, the patient could choose to grant their parent proxy access using MyWellSpan’s invited proxy feature (see below).

If you’re the parent of a child with documented cognitive impairment, you may request a lifetime caregiver exception for automatic termination at age 18. Legal documentation must be provided to support this request.

Yes, parents can give permission for their minor child aged 13 to 17 to have their own MyWellSpan account.

The parent and child will both need to complete the MyWellSpan Teen Access Form during an office visit in order for the teen to create their account.

Yes, foster parents can request proxy access to their foster child with legal documentation from Children and Youth Services (or similar agency). The documentation must be in the child's health record.

To request access for a foster child, go to Your Menu > Sharing > Manage Family Access (Proxy) and complete the child proxy request form. Choose Foster child when selecting your relationship to the child.

For this type of proxy, access is limited to scheduling and secure messaging and expires after 90 days. Upon expiration, the foster parent will need to reapply and provide any updated documentation from Children and Youth Services (or similar agency).

If you have a surrogate relationship with another adult through an advance directive, durable health care power of attorney or other legal arrangement, you may request Caregiver Proxy access to that person's health record via MyWellSpan.

To request access, complete the caregiver proxy request form. The legal document needs to be on file in the patient's record for proxy access to be approved.

If there’s no legal arrangement, both parties can complete an adult proxy agreement form while in the office. This can serve as documentation to approve the request.

Watch the video Access Another Adult’s Health Information to see how this process works.

Caregiver proxy expires after two years.

Yes, you can choose to grant another adult access to your own record through the invited proxy feature.

To send the invitation, you must have that person's email address. To accept the invitation, the person you invite will need to know your date of birth.

Watch the video Access Another Adult’s Health Information to see how this process works.

Invited proxy expires after two years

Proxy requests can take up to three business days to process.

Yes, the Health Summary page shows you a convenient summary of your clinical information.

It includes up-to-date information concerning allergies, immunizations and preventive care along with current health issues and medications.

• Allergies — View the allergy information we have on file, including both the allergen and the reaction. Click the name of an allergy to view more information about it. 
• Immunizations — View a list of immunizations you have received in the past, along with the associated dates. Click the name of an immunization to view more information about it.
• Preventive care — View recommended procedures to help you maintain your health. Information includes reminders for specific procedures as well as when they’re due and when they were last performed. 

Yes, most visit notes are available on MyWellSpan, including:

• outpatient notes and after-visit summaries
• inpatient progress notes
• history and physical notes
• discharge summaries
• operative (op) notes
• inpatient nursing notes
• emergency department notes
• rehab notes
• behavioral health notes

The availability of various visit notes on MyWellSpan is as follows:

• office visit notes (available from Jan. 1, 2015, forward; Welsh Mountain available from Oct. 20, 2017, to April 11, 2021)
• behavioral health notes for adults (available from Oct. 20, 2020, forward)
• behavioral health notes for children (from April 11, 2023, forward; behavioral health notes for appointments after the child’s 14th birthday are not shared with proxies)
• hospital consult notes (available from Jan. 1, 2015, forward)
• emergency department notes (available from March 9, 2020, forward)
• surgery notes (available from March 9, 2020, forward)
• history and physical notes (available from Jan. 1, 2015, forward)

To access notes, go to Your Menu > Health Record > Visits > Past Visits and select the visit that you would like to see the notes for.

Your MyWellSpan information comes directly from your electronic medical record at your doctor's office. Your health information is reviewed and updated in your electronic medical record after each visit.

Ask your doctor to correct any inaccurate information at your next office visit. You may also submit your request via your MyWellSpan portal by visiting the Document Center and completing a record amendment.

The Horizon Planning area of MyWellSpan is a record of your decisions about medical care and potential end-of-life care, in the event that a family member or doctor needs to act on your behalf.

Here you can view the documents WellSpan has on file — such as advance directives, living will and power of attorney — and access resources to help with care planning. You can also upload documents that you have created.

(If you don’t have an electronic version of the document available to upload, you can use your smartphone to scan the document so that you can upload the file.)

Yes, most radiology reports/images and lab tests ordered from a WellSpan facility are on MyWellSpan. You can view them as soon as they become available, rather than waiting for a phone call or letter from your physician.

Go to Your Menu > Health Record > Test Results to view completed results.

WellSpan labs are viewable within 24 hours of being finalized.

Different lab results can take different amounts of time to finalize, and some can take several days. If several lab tests are performed on the same sample, the results may not be finalized at the same time.

Results are available as soon as the study becomes final with a few exceptions.

You can set your communication preferences so that you receive a text or email message when new results are available.

Go to Your Menu > Account Settings > Communications Preferences. Expand the Health section and select a notification option next to Test Result.

Update your email address and mobile phone number if needed at the bottom of the page.

There are several possible reasons:

• Only certain lab results are available through MyWellSpan.
• Abnormal HIV results are held for 14 days.
• Teen pregnancy/STD results do not display on MyWellSpan for proxies.
• Labs done at outside hospitals or clinics might not be available in MyWellSpan.

Contact the ordering doctor. You can do this either by secure message on MyWellSpan or by calling the office.

You can print your test records easily by logging into MyWellSpan via a computer or the browser on your mobile device.

• Go to Your Menu > Health Record > Test Results, then click the individual test result.
• Click the printer button on the right side of the test’s page.
• Choose your printer (either a printer to physically print your records or print to PDF to have an electronic copy of your records).
• Click Print.

Note: Printing is not available using the WellSpan mobile app.

Yes, you can see details for each medication, including the prescribed dosage, instructions and the doctor who prescribed the medication. Additional information may include precautions to consider when taking the medication and potential side effects.

• If you use a WellSpan Pharmacy, you can request a refill by going to Your Menu > Medications and clicking Request Refills at a WellSpan Pharmacy. Follow on-screen prompts to complete the request process.  

• If you use a non-WellSpan pharmacy, contact your pharmacy to request a medication refill.

MyWellSpan gives you the ability to easily manage your medications when it’s convenient for you. From MyWellSpan, you can:

• Review medications and information about them, including the start date and instructions for each prescription.
• Add personal notes concerning any given medication.
• Request a refill when you use a WellSpan Pharmacy.
• Request a renewal from your provider.
• Update your preferred pharmacy.

To request a refill from a WellSpan Pharmacy, go to the medication that you would like to refill and follow the steps below. (If you go to another retail pharmacy and still have refills remaining on your prescription, please contact the pharmacy directly to submit your request.)

• Select “Request Refill”
• Click “Next”
• Enter “Comments”
• Select “Delivery Method”
• Click “Next”
• Review your request and click “Submit”

After you submit the refill request, the message will be routed to your provider for approval or sent directly to WellSpan Pharmacy for processing.

If your prescription has run out of refills at your pharmacy, use “Request Refill” to send a message to your doctor’s office to renew your prescription. Your doctor’s office will then send the prescription to your preferred pharmacy or contact you for follow up.

When your pharmacy is a WellSpan pharmacy, MyWellSpan makes it easy to see where your request is in the renewal or refill process. After you submit a request, you will see a box at the top of the medications page that includes important information such as if the prescription is ready for pick up or tracking information if you requested that your medication be mailed.

In addition, you can choose to be notified by email, text message, or mobile push notification when your prescription is ready by going to Your Menu > Account Settings > Communications Preferences > Health > Advanced Settings > Prescription Ready.

Yes. Go to Your Menu > Billing > Pay a Bill to quickly view balance details and pay your bills.

If you have a plan that is administered by WellSpan Population Health Services, you can view claims for services you've received in MyWellSpan. Go to Your Menu > Insurance > Claims.

Yes, you can request financial assistance for any bills that you are financially responsible for. Go to Your Menu > Billing > Financial Assistance to get started.

If you’re not a guarantor, you can still pay a bill for a family member.

Go to MyWellSpan.org and click the Guests can pay bills link on the login page. Or from the WellSpan app, click Pay as Guest.

MyWellSpan users automatically receive electronic statements. If you’d like a paper statement, you may cancel paperless billing by going to Your Menu > Billing > Pay a Bill and clicking the link to cancel paperless billing at the bottom of the page.

Yes. MyWellSpan makes it easy to get an estimate for your procedure so that you can plan appropriately. Go to Your Menu > Billing > Estimates to see estimates created and finalized by WellSpan, as well as estimates you have created.

Yes. If you have a billing question, you can send a message to our billing department by going to Your Menu > Message Center > Send a Message > Ask a Customer Service Question > Billing Question.

MyWellSpan Care Companion is an interactive, personalized plan of care available through MyWellSpan on a smartphone, tablet or computer.

Care Companion will help you manage your condition through real-time notifications for things such as:

• General reminders
• Health-tracking tasks
• Educational content
• Periodic check-ins

Your provider can enroll you in a Care Companion plan. When this happens, you will be notified of your enrollment and tasks based on your communication preferences.

How you do this depends on the type of task:

• Education Tasks
  Select the task to review the educational materials, which might include a text handout or a video to watch. Use the I Understand or Ask a Question buttons to express your understanding of the material. Select Ask a Question to send any questions you have to a member of your care team.
• Questionnaires Tasks
  Select the task to open the questionnaire. Answer all of the questions and click Submit when you’re done.
• Health-Tracking Tasks
  Select the task to go to the Track My Health activity and tap Add New Data to enter health-tracking information, such as your weight or blood pressure reading. If you connect your MyWellSpan account to another app such as Withings, Fitbit, or Apple Health, these readings might be recorded for you automatically.
• General Tasks
  After you finish a general task, such as exercising for 30 minutes, mark it complete by pressing the green checkmark ✓. If you did not complete a task, press the red X.

In some cases, your care plan might need to be changed based on things such as readings you record through a health-tracking task or responses to a symptom check-in questionnaire. When this happens, you’ll be notified of the changes, and you can view them by selecting the Changes tab located in the To Do activity.

In addition to the tasks assigned in the plan, you can also create additional tasks. Your doctor will be able to see the tasks that you created but cannot change them.

If you want to receive reminders for other tasks that are not part of your care plan, such as taking a daily allergy medication that’s not on your medication list or doing a daily meditation, you can create your own tasks in MyWellSpan Care Companion.

• Open the To Do activity, select …More above the listed tasks, and select Create a Task.
• Enter a name and description for the task. Then, enter the time at which you want to receive the task reminder and how often the task should repeat.
• Select Submit.

You can receive real-time notifications when you have new tasks to complete. You can choose when you receive notifications for tasks assigned to you and whether notifications are sent for each task or all tasks at once.

To make sure your care plan works with your schedule, you can choose when you receive notifications for tasks assigned to you and whether notifications are sent for each task or all tasks at once.

• Open the To Do activity, and select Manage Reminders.
• If you want to change how you receive notifications from the MyWellSpan app for tasks that are due, in the Communication Preferences section:
  • Select To Do to select Email, Text message, and/or push notification.
  • Select Advanced Settings to further personalize how your To Do Tasks are handled.
• If you want to change what time you receive notifications throughout the day, select Reminder Schedule. You can set times to receive reminders for tasks that are due:
  • Morning
  • Midday
  • Evening
  • Bedtime
  • By End of Day

You can measure your success with Care Companion by going to the Progress tab. This can help you see what you’re doing well and where you have room for improvement. You can view the number of tasks completed out of the number assigned for each task type. The Progress tab shows data for the past 90 days.

Your provider will be able to track your progress in our electronic health record and reach out if changes need to be made.

You will not be able to enroll in a Care Companion plan on your own. However, you can create individual tasks for yourself by going to Your Menu > Health record > To Do > Tasks Tab > More > Create a Task. This will allow you to create reminders for yourself to exercise daily, or take your meds, etc.

Yes, Care Companion is accessible on desktop and mobile.

If you do not want to receive tasks, contact your doctor's office and ask them to remove them.