COVID-19 billing questions: For any billing questions related to COVID-19 screening, testing and treatment, please call customer service at 877-631-4262, Monday through Friday, 8 a.m. to 4 p.m.

Please note that all WellSpan Medical Group (employed) physicians and advanced practice clinicians participate in WellSpan's financial assistance programs.

Eligibility review and discount amount

Our decision to grant financial assistance will be based on a review of your (or your family’s) income and assets. You’ll need to apply for free or discounted care by completing the above financial assistance application.

The federal poverty guidelines, which are updated annually, are used to determine eligibility. You’ll be required to share proof of income — such as current pay stubs, Social Security, disability or other sources.

Additional information, such as copies of tax returns and/or bank statements, may be requested and could affect our decision.

If you need assistance with your application, you can complete it verbally by contacting one of our offices.

Before being granted financial assistance, you’ll need to prescreen for Pennsylvania’s Medical Assistance (Medicaid) program and show your rejection if denied. Failure to apply for or cooperate with Pennsylvania’s Medical Assistance (Medicaid) program will result in exemption from financial assistance.

If you’re found to be eligible for assistance, we offer discounts ranging from 20 percent to 100 percent for WellSpan-provided services.

We’re committed to charging no more than the average amount generally billed for a given service.

Your eligibility will be maintained for one year from the date of determination. Financial assistance may not be available if you live outside of WellSpan's primary service areas.